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Distributors’ Biggest Client Pet Peeves – And How To Solve Them

Amy Clyne of Top 40 distributor Kaeser & Blair shares her advice for the most common client challenges as listed by our readers.

Distributors, we know you love your clients. But there’s no denying that sometimes they can make your job difficult.

Exactly how so? In an email blast sent earlier this month, we asked readers to let us know their number-one pet peeve with clients. We collected and organized the responses and then pulled out the five most common issues that distributors cited, including ones such as unresponsive customers and constantly pushing for unrealistic prices.

Is there a way to address these nuisances to produce more fruitful client interactions? Most definitely.

“My clients are my partners, they’re my buddies,” says Amy Clyne, an industry veteran with 25-plus years of experience as both a distributor and supplier and currently an authorized dealer with Kaeser & Blair (asi/238600). “They’re the lifeblood of my business. If there are issues that come up, I really try to look at it as a way to improve my business and our relationship. That indicates there’s a disconnect somewhere. So I do my best to try and dive into the issue a little bit more and solve it.”

In this episode of Promo Insiders, Clyne offers her solutions and advice to deal with the top pet peeves mentioned by distributors. The hope is the next time a client gets you in a tizzy, instead of getting angry, pursue these strategies to avoid these problems in the future.