Counselor

Will Overnight Delivery Ever Become Standard in the Ad Specialty Market?

Amazon’s One-Hour Delivery Service Marks Customer Service Sea-Change

Rob Babb

Rob Babb
BIC Graphic (asi/40480)
"We are getting closer, but the industry still suffers from a lack of accurate information when the order is placed, causing almost half to be clarified before being processed."

Rich Carollo

Rich Carollo
Lion Circle (asi/67620)
"Not when you are selling customized products.  People will understand they have to wait if they want something unique."

Bill Korowitz

Bill Korowitz
The Magnet Group (asi/68507)
"Sure, 24-hour turn has already been standard at Magnet LLC for the last five years for catalog quantity orders."

Sharon Eyal

Sharon Eyal
ETS Express (asi/51197).
"There are still some products and processes within our industry that cannot be turned in that time period, or at least that the end-users are willing to pay for."

Lori Kates

Lori Kates
Vitronic (asi/93990)
"Vitronic already offers 24-hour turnaround on over 400 of our products and our goal is to continue to add more and more products."

Jim Martin

Jim Martin
Numo (asi/74710)
"For items that don't fall into the commodity realm - like most promotional products - that kind of turn time might not be feasible."

Amazon

In December, Amazon.com launched a one-hour delivery service in New York City that will be tested in other markets in 2015.

Amazon says its holiday sales included 10 times the amount of same-day delivery orders this past season than the previous year.

Amazon Prime, offering free two-day shipping, garnered 10 million new customers during the November-December season.

Google Express, which uses Google partner retailers to ship same-day to consumers, also launched in December.