These seven celebrities are master marketers. Here’s how to make their
secrets work for you.
One can impart great wisdom from
Paris Hilton – believe it or not. Taking a
lesson from P. Diddy and Johnny Depp is a good idea
too. At first blush a socialite, a rapper and an
ex-patriot are probably the last people a marketer
would look to as role models. However, the fact remains
that no one manipulates the media better than Paris
Hilton. P. Diddy knows how to create an event that
keeps him in the spotlight. And, Johnny Depp has
succeeded in creating a mystique that separates him
from his competitors. Each of these stars as well
as many others understands how to market themselves
as a product and a brand. This makes all of the difference
between staying on top of the public’s mind
and falling to the wayside.
The analogy holds true for successful businesses. The
company that is foremost in the client’s consciousness
is the one they are likely to use. “The goal
is to become a little bit famous,” says Thom
Singer, author of The ABC’s of Networking (New
Year Publishing, 2007). “It may not be on the
same level as Brad Pitt and Angelina Jolie, but it
is along the same lines.”
Bennett Kleinberg, vice president of Goodman Media
International, New York, says for many business owners
and CEOs this should come naturally. “Rock stars
and CEOs are more similar than most people think. CEOs’ drive
and their passion is very similar to what I have dealt
with when dealing with celebrities.” Goodman
would know. He worked with everyone from Michael Jackson
to
the Rolling Stones before moving into the corporate
world.
Yes, there is plenty that a marketer can learn from
celebrities. Here are seven celebrities that you can
learn from to make you and your company a star:
Paris Hilton
Everyone seems to have Paris
Hilton pegged as the stereotypical stupid blonde.
Yet, for having done very little of substance, she
is an expert at staying in the limelight. So savvy
a marketer is she that The Learning Annex reportedly
offered her a cool million bucks to teach a one-hour “How
to Build Your Brand” seminar. In a New York
Post interview, The Learning Annex’s President
Bill Zaner called Paris Hilton a “brilliant
entrepreneur.”
Hilton’s brilliance, of course, is her ability
to take advantage of the media. “Celebrities
use media to get and keep their brand, themselves,
before the public,” says Judy Katz, head of
Katz Creative Inc., a consultant firm based in New
York.
How does a business get a piece of the limelight?
While companies won’t likely be the centerpiece
of news in a national magazine, there are plenty
of trade publications looking for experts to chime
in. Not to mention the many Internet sites and local
radio shows that are looking for some insightful
pearls of wisdom. “These are all ports in the
media storm,” says Katz. “You may not
get on Oprah, but the Internet is hungry for content.
All the stars have blogs (Paris began blogging more
than two years ago to promote her appearance in House
of Wax), you should have one too.”
Katz says one way to use the media is to piggyback
on a news event. If the local talk show says call
in with your opinion, do so and make sure to announce
the name of your company. Write into your local newspapers
op-ed section or write a letter to the editor. If
you have the budget, hire a public relations firm,
Katz says. “It’s always more powerful
when someone calls on your behalf,” she says. “It
creates that star quality.”
“Learning how to consistently get your name
out to the media and the right people as an expert
in your field is the key to success,” says
David Moyle, managing partner of the Southern California
marketing firm Identity Crisis.
P. Diddy
Rapper/producer/designer Sean “P. Diddy” Combs
may not score chart-topping singles as often as he
used to, but he is never far from the spotlight.
One of his strategies for staying current is to throw
an annual “White party.” Diddy celebrates
the end of being able to wear white (Labor Day weekend)
in the Hamptons with some of his closest friends
and an A-list crowd. Everyone is told to wear their
whitest duds to come sip Dom Perignon. While Billy
Joel isn’t likely to come to your company soiree,
it does help to generate attention and goodwill among
customers. “The benefits to a grand opening,
open house or similar event are networking, sales,
image, drawing attention and focus and perhaps some
press,” says Wayne Schaffel, head of Public
Relations for Less. “And there’s a lot
more to be gained by doing something wonderful on
a small scale. Unless you throw a lousy party, you
have more to gain by doing it. At the very worst,
it helps get the word out that ‘you should
have been there.’”
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| P. Diddy’s annual White
party is attendees last chance to wear white
before it becomes gauche. |
For such events, “swag is everything,” says
Robert Smith, author of Million Dollar Press Releases:
Guide to Boosting Profits Using Free Publicity. “Even
in regular business you must have swag that makes
people take notice and want to do business with you.”
Schaffel says “a giveaway can help spread the
word about your product.” The goodie bag can
have anything from product samples (when applicable)
to gifts that will serve as a reminder of a good
time had by all. The trick is to pick something that
doesn’t end up “getting worn by the assistant,
best friend, chauffeur or simply left for the catering
folks,” Schaffel says.
'Diddy celebrates the end
of being able to wear white (Labor Day weekend) in
the Hamptons with some of his closest friends and
an A-list crowd.'
One way to avoid
this is to make gifts as personal as possible, says
Donna Cutting, author of The Celebrity Experience:
Insider Secrets to Delivering Red Carpet Customer
Service. “If you really want to impress
your customer and make them feel like a star, give
them something that is meaningful to them personally.
Find out what their favorite coffee is, their favorite
snack – not the same thing you are giving everyone
else. It’s the personalization of the giveaway
that really makes it stand out.”
Johnny Depp
Johnny Depp’s popularity lies in his mystique – he
never reveals too much about himself, and that leaves
fans clamoring for more.
Businesses can gain that type of mystique, too, but
not by marketing themselves in the traditional way.
Too often businesses are concerned about leading
with their products. “They have a tendency
to spend all of their time talking about their products,” says
Mark Stevens, author of Your Marketing Sucks. “Forget
about that and develop a way to build a mystique
about your company.”
This can be accomplished by linking up with the influencers
in town. Case in point: Richard’s, a clothing
store in Greenwich, CT., has become somewhat of a
local celebrity mecca (if you include high profile
CEOs in the crowd). By greeting customers at the
door with a tape measure around the neck and generating
strong word-of-mouth among all the right people,
Richard’s has become much more than a place
to buy shirts. “Stars name-drop, you should
too,” says Katz. “Always with your biggest
customers, just make sure you ask permission to do
so.”
'Johnny Depp’s popularity
lies in his mystique – he never reveals too
much about himself, and that leaves fans clamoring
for more.
'Richard’s owner Jack
Mitchell went on to write the book Hug Your Customers:
The Proven Way to Personalize Sales and Achieve Astounding
Results which further cemented his star status.
In terms of promotional products, mystique can be
developed by giving an item without a logo. “I
gave compasses without a logo on them,” Mitchell
says. “People said it ‘was so nice to
receive something that didn’t have a name on
it.’ They remembered me for it because it became
more of a gift.”
Jennifer Aniston
The former Mrs. Pitt appears nude in an ad for Smartwater.
Why? Beyond collecting a paycheck she gets to align
herself with an up-and-coming brand that carries
a certain cache. Marketers can also borrow this strategy
by co-branding with products that match their corporate
vision. “Strategic partnerships offer a brand
badge,” says Joseph Kolis of the urban lifestyle
agency Kinetix Integrated Marketing. “Align
yourself with companies that are already valid in
the marketplace and already have an emotional connection.” A
co-branded product allows “the consumer to
get you because you’re playing off people who
already targeted them.” Whether it’s
Nike, Adidas or any of a number of top brands, they
are available for imprinting in the promotional products
realm.
This can also hold true when selecting
a product. Imprinted iPods and GPS systems have been
very popular. Stay on top of the trends. “Celebrities always
do tie-ins,” says Singer. “Businesses
can do the same if their products or services tie-in
with something that is currently hot.”
'The former Mrs. Pitt appears
nude in an ad for Smartwater. Why? Beyond collecting
a paycheck she gets to align herself with an up-and-coming
brand that carries a certain cache.'
Staying on trend helps marketers stand out, “look
at the playbook and write a different one,” Stevens
says. “It is an industry of copycats. Everyone
does promotional products the exact same way. You
don’t have to.”
Lindsay Lohan
Aside from her mug shots, Lindsay Lohan always looks
spectacular. Whether it’s getting her paper
in the morning or running to the ATM, she is always
ready for the camera. Businesses should be the same
way literally and figuratively. In the literal sense,
this means having the company headquarters clean
and organized at all times. “If people come
into a store or office, it has to be prepared,” says
Katz. “You never know where your major hit
is going to come from. Someone might come through
the door that you never expect and end up being a
major business connection. The stars even go out
for a coffee run dressed to the teeth so should you.
You and your business should always look its best.”
Lindsay Lohan always looks
spectacular. Whether it’s
getting her paper in the morning or running to the
ATM, she is always ready for the camera.
This also applies to any and all marketing
choices. Businesses do not want anything to reflect
badly upon their image so selecting the right or
wrong ad or ad specialty can be as damaging to them
as another night in rehab is to Lohan.
Adrian Grenier
Every business has to have the right entourage. Like
the HBO hit show Entourage, where the main character
has a perfect blend of associates with business
sense, common sense and no sense at all – every
marketer needs people in which they can rely. “Management
needs to have a team, a good posse or entourage,” says
Len Burnett, CEO of Uptown magazine. “Make
sure you have a network of mentors and business
owners that you can depend on.”
It’s no different from celebrities who rely
on their team for everything from their scripts to
which sunglasses are in. “You have to have
people involved, consultants in the marketplace you’re
trying to penetrate who know it and live it,” says
Clinton Sparks, a music correspondent for E! “You
need people who know what the customer thinks, what
they hate and what they think is corny.”
Shaquille O’Neal
Shaq is a big man with a big marketing plan. While
some may have questioned his appearance inthe
movie Shazam, there is no question that he has
been a powerful marketing force on and off the
court. Part of his success lies in a “phone-book
sized brand manual” that was put together,
says Harvey Hoffenberg, president of Propulsion,
who has worked with stars like Donald Trump, Spike
Lee and Paul Newman. “It is a foundation
or a blueprint about how Shaq was to be marketed
so missteps wouldn’t occur and you wouldn’t
jump in on something that didn’t fit in with
the long-term view.”
From Oprah (who represents power and personal growth)
to comedian Kathy Griffin (irreverent, D-List, unapologetic), “the
hottest celebrities have a very specific brand,” Cutting
says.
Hoffenberg says understanding one’s brand DNA
is a good exercise for any business of any size. “Every
company should know what they are about. What makes
them different? Where do they stand in the competitive
environment? The celebrities who really know who
they are do the best at marketing themselves – businesses
are the same way.”
Businesses need to live this brand identity much
like stars need to, Cutting says. “Celebrity
brands have been ruined because a star is not living
a life consistent with the brand. For instance Martha
Stewart’s brand of the ‘perfect homemaker’ changed
drastically when she was accused of and convicted
of insider trading. Businesses can spend all kinds
of money and time cultivating a very specific brand
only to have it ruined when they don’t live
up to the brand. It’s not just about slogans
and logos. It’s about consistency of your service.” ●
Kenneth Hein is a contributing writer based in NY.
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Being a celebrity
is not always everything it’s cracked
up to be. Sure there are adoring
fans that will do anything to
be just like the big star. This
means buying anything the star’s
hawking – a clothing line,
perfume, cosmetics, you name
it.
But, celebrities have to take
the good with the bad because
not everyone loves them. When
people spend so much time in
the public eye, it’s only
a matter of time before the haters
start to appear. And while some
celebs bring it upon them selves – i.e.,
Britney Spears, Nicole Ritchie
and Amy Winehouse – others
get “the business” just
because they’re, well,
celebrities.
Take for example, George Clooney,
because of his pu
blicly-known-distain
for the paparazzi he’s
made himself a bigger target
for them. Now it seems like both
parties go out of their way to
confront each other.
So, beware the haters, because
they will track you down and
chronicle your every blunder.
Paris Hilton is one who is blogged
about almost daily. She can’t
step inside a McDonalds without
it being “news.” While
the majority of people don’t
care, there are others who want
more, more, more.
Think it’s not too ridiculous?
Check out these actual headlines
from www.parishiltonblog.org:
Paris Hilton: I want
a baby
Paris Hilton hopes to
help drunken elephants
Paris Hilton … freeze
me when I’m dead
Paris shops with her
new pup
Paris Hilton’s
outfit is hideous
Paris Hilton avoiding
Britney Spears
Paris Hilton is self
obsessed
Paris Hilton beseeches
President Bush for pardon
Paris Hilton sacked
from club for lack of partying
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