FAQs
Frequently asked questions about ESP Web.
You can contact us at 800-546-1350, option 2, or email us at support@asicentral.com.
Product Support is available Monday through Friday, 8:00 AM to 6:00 PM.
ACCESS
Q: Do I need to download the new version or does it happen automatically?
A: You will be notified by email when you are able to upgrade.
Q: Is ESP Web compatible with MAC computers?
A: Yes!
Q: What browsers can I use?
A: Internet Explorer 8, Firefox, Google Chrome, Safari and others.
Q: What are the system requirements?
A: The minimum requirement is Internet Explorer 8, FireFox 3.x, Chrome 4 or Safari 4.
Q: Can I be logged into ESP Web as well as ESP Online at the same time or does that violate the license?
A:You can use both at the same time.
Q: Can I use ESP Web on my Internet ready cell phone?
A: Yes, you can search for products and suppliers on any device that has a browser. Other functions such as presentations and ordering will be available in future releases.
Q: Will there be an iPhone App?
A: We are planning on having an iPhone App for a future version. See above for how it will work on your iPhone today.
PRICING
Q: Is this costing more than what I am paying now? Do I have to use ESP Web or can I continue to use ESP Online?
A: There is no additional cost for ESP Web. You can continue using ESP Online until it is phased out.
Q: If I don’t have ESP Orders, will I have a shopping cart?
A: No, but for less than $1 a day you can add ESP Orders.
Q: How much are additional licenses? (Web)
A: Additional licenses are $57.83 per month.
TRAINING
Q: What training is available?
A: We have webinars that you can register for on www.asicentral.com by clicking on
Support Center. We also have videos on the ESP Web dashboard at
espweb.asicentral.com as well.
