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Supplier Performance Ratings 

Supplier Performance Ratings reveal how a supplier does business, based on the collective experience of the distributors who've worked with them and have completed a purchase transaction. Ratings are averaged across each area and updated every 24 hours, revealing the most accurate and timely picture possible. A numeric score and star rating (up to 5 stars) is calculated based on performance in the following areas:

Ratings Scale

Overall Satisfaction
General level of satisfaction with the transaction in question.

Product Quality
Relative to your expectations based upon price, catalog or electronic images or samples.

Communication
Promptness and accuracy related to questions, invoices and order status updates.

Delivery
Were published or agreed upon shipping schedules met? Was packaging adequate? (Do not consider carrier delays)

Imprinting/Personalization
Quality relative to your expectations based upon imprint method, product, catalog or electronic images or samples.

Problem Resolution
Satisfaction related to concerns raised during the transaction in question (if applicable).

Comments box: comments deemed inappropriate will be suppressed. Suppliers may review and respond to comments prior to publication. ESP Online submissions only.


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