A: You may have recently upgraded your profile and changed your asicentral.com user name to your e-mail address. If so, try to uncheck the "Remember My Password" box and delete the old user name and password from those required fields when first logging into asicentral.com. Click "OK" and close that browser window, then re-open a new one and go to asicentral.com where you will be prompted to enter your new user name and password again, this time entering your new information.

If this does not work, the issue might be the browser you are using. The minimum browser version requirements are:

For PC:  Internet Explorer 6, FireFox 2.0, or Opera 8.0
For Mac: Safari 2.0, or Opera 8.0

If you are still having log-in issues, please contact Product Support at 800-546-1350, ext. 4, or
e-mail at support@asicentral.com.

A: For distributor members only, please click here on asicentral.com to rate a supplier. Distributor members can also rate a supplier by filling out and faxing a supplier-rating form found on asicentral.com, or on their ESP Online program under the supplier detail tab. To submit a complaint in writing: fax at 215-953-3045, or e-mail customerservice@asicentral.com.  

A: The ASI logos can be downloaded by clicking here. Note: You will need to enter your asicentral.com user name and password to access the page.

A: The ASI Show, where distributors and suppliers connect and build their businesses, has its own Web site at www.asishow.com.  You can find information for all five of the shows – Orlando, Dallas, Las Vegas, New York and Chicago – and register. For more information, you can reach The ASI Show offices by calling toll free 877-ASI-SHOW (877-274-7469).

A: To subscribe to EmailExpress: Please click here and enter your asicentral.com log-in information. Once logged in, you will see a link on the right to subscribe. Click on the link and fill out the registration form. 

To unsubscribe to EmailExpress: If you received an EmailExpress, please locate the unsubscribe link at the bottom of the e-mail.  Please click on the link to unsubscribe yourself.  You may also e-mail or call in to request that your e-mail be removed off of the EmailExpress program. Please e-mail to help@asiemailexpress.com or contact Member Support at 800-546-1350, ext. 1.

Please note: All e-mail should cease within 5-to-7 business days.

A: Please click here and follow the directions. If you forget your password or have a problem, e-mail us at support@asicentral.com.

A: To install ESP Online on your computer, please click here and follow the instructions.

A: ESP tutorials, or Quick Start Guides, can be accessed by clicking here.

A: You can retrieve your LogoMall orders by logging in at www.asisecure.com. Once you are logged in click on the Resources section, then click on the plus (+) sign in front of LogoMall and you will be able to view all orders from your LogoMall Web site. If you need help with your login and password to www.asisecure.com, please e-mail ASI's Product Center at support@asicentral.com, or call Product Support at 800-546-1350, ext.  4.

A: You can view Quick Start Guides for creating Center Stage Presentations (available 24 hours a day) by clicking here to see the various options listed.

A: ESP Online will not function on a Macintosh Operating System without purchasing the proper Windows Emulator software. Please contact Product Support for more information or further assistance by calling 800-546-1350, ext. 4.

A: You can update your pricing and new products in ESP Online by clicking here.

A: Support – customer service, product support – is available Monday through Friday, 8 a.m. until 7 p.m. EST (6:30 p.m. for InfoLine). The phone number is 800-546-1350 and the number extensions are as follows:

1. Member Customer Service – For general customer service and billing inquiries
2. InfoLine Product Research - For assistance in finding a product that you have been unable to locate on your own
3. Membership Sales – For applying for ASI membership or checking the status of your application
4. Product Support – For training and technical assistance for ESP Online, LogoMall, and Credit Connect
5. Sales – For speaking to an account executive in our sales department
6. Credit & Collections        

We can also be contacted through several Member Services e-mail boxes:

1. support@asicentral.com – For technical- and training-related questions regarding ESP Online, LogoMall, and Credit Connect
2. infoline@asicentral.com – For assistance in locating promotional products that you have been unable to find on your own
3. customerservice@asicentral.com – For general customer service and billing inquiries