Distributors: Checking Status of Orders

Approximate shipping times of orders are as follows:

Comprehensive Services and ESP
All orders received by 3:00 p.m. eastern time ship the same day (using second-day air service), as long as your credit can be approved.

Orders without imprinting ship within three days of receipt.
Imprinted catalog orders with repeat artwork ship within five days of receipt.
Imprinted orders with new artwork ship within nine days of receipt.

To check the status of your order, please have your ASI number on hand.

  • For online assistance, use Live Support on left to chat with a Client Order-Processing Representative.
  • Your Account Manager can also check on your order. Call (800) 546-1350 or
    (215) 953-4000 -- or your manager's direct line.
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